Canadian Customer FAQ
1. How do you ship to Canada?
Unless the customer requests a different method, we ship to Canada via UPS.
2. How much does shipping cost?
Shipments placed online of $750 or more are FREE via UPS Ground.
All other freight costs are determined by how fast you need your shipment. We offer shipping services and specials for expedited shipping. Just talk to your Territory Manager.
3. What are your core fees?
All Core Fees can be seen when viewing the product on dtechproducts.com.
4. How do you handle core / shipping returns?
Please click here for our core return policy.
5. Is there free shipping?
Yes; if you are paying in Canadian Dollars and ordering $750 or more online UPS Ground shipping is FREE!
6. What is an NRI?
NRI stands for Non-Resident Importer. DTech is an NRI. An NRI importer is a business outside of Canada that ships to customers in Canada and assumes responsibility for customs clearance and other import-related fees. An NRI provides a seamless and cost effective experience for Canadian customers.
7. Canadian customer wants to handle importing? Shipping to a US residence?
That is fine; many of our Canadian customers want to handle their own importing. Let us know upon placement of order and we’ll let you take care of it. We do ask that you pay DTech in US Dollars. If you choose to ship to a US residence, that is up to you.
8. Who handles the HST / GST?
If we are acting as the importer on your behalf, your invoice will reflect all HST / GST as if you were purchasing from a local Canadian company. We will cover all importing fees, taxes, tariffs, etc.
9. What is DTech's Warranty Policy?
All DTech Products are covered by a one year unlimited mileage policy. Click here for more information.
10. Why can Diesel Fuel Upgrade only be shipped ground?
It is a chemical and there are laws about chemicals and the way they can be shipped, that's why we can only ship DieselBOOST and DieselMAX via ground. No air freight. Sorry, but we don’t want any trouble, and neither do you!
11. Can I order on the dtechproducts.com web site from Canada?
Absolutely! You can order at your convenience day or night, anytime.
12. What’s your return policy?
You’ll be happy with your product or we’ll take it back. It’s that easy. Click here for more information.
13. Who is DTech Canada?
DTech Canada is our distributor in Winnipeg. They have DTech Products available to ship you anytime you need them. They have been selling our products for six years. Click here for their website and more information.
14. Where are you located?
Our headquarters is in Reno, NV and we have a second shipping location in Jackson, TN.
15. How long have you been in business?
DIPACO has been in business since 1948.
16. What are your payment terms?
We accept most major credit cards (VISA, MasterCard, American Express). We also offer Net30 terms for those who are interested and qualify.
17. What hours do you work?
Please click here for more information about our Customer Service and Shipping Hours. Please contact your Territory Manager for their hours.
18. Who owns your company?
We are 100% employee owned.
19. What programs and incentives do you offer?
We offer programs and incentives for all shapes and sizes of shops. Contact your Territory Manager today to find out what works best for you.