SHIPPING + PAYMENT INFORMATION
The Customer Center allows you to view and print sales order, invoices, credit memos and account statements. You can also make credit card payments here. This is also where you enter inquiries for our Customer Experience department. Click here to go to the Customer Center. Click here for the Customer Center User Guide.
DTech has shipping warehouses in Reno, NV and Jackson, TN. The above map shows standard UPS Ground shipping time from each warehouse with DTech being able to cover the majority of the 48 states in 3 days or less via UPS Ground service.
All orders placed online exceeding $400 will be shipped Free of Charge via UPS Ground service. In the unlikely event that we cannot fill all of your items in the first shipment, DTech will pay the freight for shipping backordered items via UPS Ground service.
The DTech ASAP Shipping Program provides for discounted overnight shipping of select DTech products. Click on the link below for full details.
DTech ASAP Shipping (Left-click to view; right-click to download PDF.)
UPS is the preferred shipping company for orders placed through the DTech web site. Orders received prior to 3:30 PM Pacific time will usually be shipped the same day. Shipping charges are then based on the total weight of your order, at published UPS rates. Items may arrive in more than one box/shipment.
SHIPPING ERRORS OR PARTS DAMAGED IN SHIPMENT
You must notify us with 3 days of receipt of any shipping errors or damaged shipments. Contact the DTech Customer Experience team at 800.648.4720 or 775.329.7511.
Note: This policy is limited to customers in the United States.
We accept American Express, Visa, MasterCard and Discover credit cards. Credit card orders will be billed as / through DIPACO. Businesses involved in automotive repair or parts distribution can apply for a Net 30 open account by clicking here. Credit cards will be accepted at the time of sale with no additional fee. Businesses using a credit card to pay an open balance on a Net 30 account will be assessed at fee of 3.5% of the amount paid.
Sales tax will be charged at the applicable rates based on current regulations. Currently sales tax will be charged to Nevada, California, and Tennessee customers without a resale number on file with DIPACO / DTech.
To check on the status of any order, visit the My Account area.
In order to keep costs and your prices low, we must have a $50 minimum order charge on your first order of the day.
Return any part to us with 30 day of the original shipping date and we will refund the purchase price and applicable taxes, less a 20% restocking fee. Please submit a product return request by clicking on the Inquiries link at the bottom of this page. We will provide you with a Return Authorization Number within 1 business day. We require all returns to have a Return Authorization Number so we can quickly and accurately process your return and apply the credit to your bill or credit card. Shipping charges for any product return are the responsibility of the customer. All returned parts will be inspected for use or shipping damage and the refund amount may be reduced accordingly. You can also call the DIPACO / DTech Customer Experience team at 800.648.4720 or 775.329.7511.